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Keep the Change

IMPACT is committed to changing lives, for good. Our family of services helps restore the health and productivity of individuals, organizations and workplaces leading to an improved quality of life for our entire community.

IMPACT 2-1-1 is a central access point for people in need. During times of personal crisis or community disaster the free, confidential helpline and online resource directory make it easy for residents to get connected to information and assistance.

IMPACT Alcohol and Drug Abuse Services includes consultation and referral for people concerned about alcohol or drug use.

IMPACT Awareness raises community consciousness about risky drinking and promotes healthy lifestyles with the stop drinking [SO MUCH] milwaukee campaign.

IMPACT Workplace Services provides consultation, training and employee assistance programs to foster a healthy and productive work environment.


2-1-1 @ IMPACT, Flood Response


 IMPACT’s ability to sustain a successful public-private partnership and ramp up capacity proves beneficial in disaster response

Number of Damage Reports:  2-1-1 @ IMPACT is assisting Milwaukee County Emergency Management to document the damage to residential property. Through July 28, 7,831 people contacted 2-1-1 @ IMPACT: 4,575 filed an online report by following the Flood Damage link at www.impactinc.org; 3,256 called 2-1-1 @ IMPACT to provide a brief description of property damage and general contact information.

How to Report Damage:  Click here for the flood damage link. It’s easier and faster than calling 2-1-1 since the call center is running at capacity. It also frees up the lines to help people in need of information or referral to resources as a result of the flooding – such as emergency food and shelter. Dial 2-1-1 or 1-866-211-3380.

2-1-1 @ IMPACT’s Increased Capacity:  2-1-1 @ IMPACT is receiving supplemental assistance from 2-1-1 New Jersey and 2-1-1 Indiana, in addition to several call centers within the 2-1-1 Wisconsin network. Their primary directive has been to contact those residents who requested a call back on the automatic system. Citizens and Organizations Active in Disaster (COAD) and the Medical Reserve Corps (MRC) have also mobilized to take calls. The call center is preparing to train several volunteers from various departments within Milwaukee County, as well as employees of the Milwaukee County Transit Company.

2-1-1 @ IMPACT’s Role:  The information 2-1-1 collects, by phone and online, is forwarded to Milwaukee County twice per day. They are using this information to determine the scope of this disaster and to request assistance from the State or Federal government. 2-1-1 @ IMPACT staff and volunteers have been informing callers that Milwaukee County Emergency Management may or may not follow up with them; and that there is no guarantee that any financial or other assistance will be made available to residents who have called to report damage.

2-1-1 @ IMPACT serves as a 24-hour central access point for information and referral to family, health and social services. IMPACT, a non-profit organization with 50 years of helping people get connected with appropriate resources, is the designated service provider of 2-1-1 in Milwaukee County. Nationally, 2-1-1s are often called upon in emergency situations for information collection and dissemination.

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